PRIVACY POLICY

Last updated: July 23, 2026

Overview

At Beyond The Limit we take your privacy as seriously as we take our formulas. This Privacy Policy explains clearly what personal information we collect when you visit beyondthelimit.co.uk, how we use it, and what rights you have over it.

Questions? Email oska@carrgilson.com — every message is read personally.

1. Who we are

Beyond The Limit is a sports nutrition and performance gear brand operating through beyondthelimit.co.uk. We are a dropshipping store — all orders are fulfilled and shipped directly by our trusted supplier partners on our behalf. We remain fully responsible for your data and your experience regardless of which supplier fulfils your order.

Email: oska@carrgilson.com
Website: beyondthelimit.co.uk

2. Information we collect

Information you give us directly:

Your name and email address
Your billing and delivery address
Payment details — processed securely by our payment provider, we never store your full card details
Your order history and product preferences
Messages sent via our contact form or by email
Any health or dietary information you voluntarily share when asking for product advice

Information collected automatically:

IP address and browser type
Pages visited and time spent on our site
Device type and operating system
How you found us — for example via Google, Instagram, TikTok, or YouTube
Cookies and similar tracking technologies

3. How we use your information

We use your information to:

Process and fulfil your orders accurately and on time
Send order confirmations, shipping updates, and tracking information
Respond to your messages and product questions personally
Send marketing emails if you have opted in — you can unsubscribe at any time
Show you relevant Beyond The Limit advertising on platforms including Instagram, TikTok, YouTube, and Google
Improve our website, product range, and customer experience
Detect and prevent fraud
Comply with our legal obligations under UK law

4. Health and supplement information

When you contact us for product advice you may choose to share information about your health, dietary requirements, or training goals. This information is used only to help us give you relevant product recommendations and is never shared with any third party other than as required by law.

Please note that Beyond The Limit is not a medical or nutritional advice provider. Nothing on our website or in any communication from us constitutes medical advice. Always consult a qualified healthcare professional before starting any new supplement programme, particularly if you have a pre-existing medical condition.

5. Cookies

We use cookies to improve your browsing experience and understand how visitors use our site.

Essential cookies — required for our website to function including your shopping cart and secure checkout. Cannot be disabled.

Analytics cookies — help us understand how visitors navigate our site so we can improve it. Collected anonymously via tools including Google Analytics.

Marketing cookies — used to show you relevant Beyond The Limit ads on other platforms after you visit our site. Placed by Meta, TikTok, YouTube, and Google.

You can manage non-essential cookies through your browser settings at any time.

6. Who we share your information with

We never sell your personal information. We share it only where necessary with:

Payment processors — to handle your payment securely
Supplier partners — your name and delivery address only, to fulfil your order
Shipping carriers — to deliver your order and provide tracking
Email marketing platforms — only if you have opted in to our communications
Analytics tools — anonymously, to improve our website
Advertising platforms — Meta, TikTok, YouTube, and Google where you have consented to marketing cookies
Legal authorities — if required by applicable UK law

Our supplier partners receive only the information needed to fulfil your order. They are contractually prohibited from using your data for any other purpose.

7. Data security

Our website uses SSL encryption and all payments are processed through PCI-compliant providers. We never store your full card details. We take every reasonable step to protect your personal information but cannot guarantee absolute security over the internet.

8. Data retention

We retain your personal information for as long as necessary to operate our store and meet our legal obligations under UK law. Order records are typically retained for up to 7 years in accordance with HMRC requirements. You may request deletion of your data at any time subject to our legal retention obligations.

9. Your rights under UK GDPR

As a UK-based business we comply with the UK General Data Protection Regulation and the Data Protection Act 2018. You have the right to:

Access — request a copy of the data we hold about you
Correct — ask us to update inaccurate or incomplete information
Delete — request erasure of your personal data where we have no legal obligation to retain it
Restrict — ask us to limit how we process your data in certain circumstances
Object — object to certain types of data processing including direct marketing
Portability — request your data in a structured, machine-readable format

To exercise any of these rights email oska@carrgilson.com with the subject line "Data Request." We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk if you believe your data has been handled incorrectly.

10. Children's privacy

Our products are intended for adults aged 18 and over. Our website is not directed at anyone under 18 and we do not knowingly collect personal information from minors. If you believe a minor has submitted information to us please email oska@carrgilson.com and we will delete it promptly.

11. Social media and advertising

Beyond The Limit is active on Instagram, TikTok, and YouTube. If you interact with us on those platforms they may collect data about you in accordance with their own privacy policies. We use the Meta Pixel, TikTok Pixel, and Google Ads tracking to show relevant advertising to people who have visited our site. You can opt out of personalised advertising through the settings on each platform.

12. International transfers

As a dropshipping store your order data including name and delivery address may be transferred to supplier partners located outside the UK. We ensure all such transfers comply with applicable UK data protection law and that appropriate safeguards are in place.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The latest version will always be available at beyondthelimit.co.uk with the revision date shown above. Continued use of our website after any changes means you accept the updated policy.

Beyond The Limit
oska@carrgilson.com
beyondthelimit.co.uk

Response time: within 24 hours