SHIPPING & RETURNS

Last updated: July 23, 2026

Overview

At Beyond The Limit we want your order with you as fast as possible so you can get back to training. As a dropshipping store all orders are fulfilled and shipped directly by our supplier partners on our behalf. We remain fully responsible for your order from the moment you place it to the moment it arrives at your door.

Questions? Email oska@carrgilson.com — every message is answered personally.

SHIPPING

Processing time

All orders are processed within 2–5 business days of purchase. Orders placed on weekends or public holidays begin processing on the next available business day.

During high-demand periods such as new product launches or sale events processing may take slightly longer. We will notify you by email if there is any significant delay.

Delivery times

DestinationEstimated delivery after dispatch

United Kingdom 🇬🇧5–10 business days

Ireland 🇮🇪7–14 business days

Europe 🇪🇺10–20 business days

United States 🇺🇸7–14 business days

Canada 🇨🇦10–21 business days

Australia 🇦🇺10–21 business days

Rest of world 🌍14–30 business days

These are estimates only. Delivery times may vary due to your location, carrier delays, or customs processing outside our control.

Shipping costs

Free standard shipping on all UK orders over £50
UK orders below £50 — flat rate calculated at checkout
International orders — calculated at checkout based on destination and order weight

Order tracking

Once your order has been dispatched you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

If you have not received tracking details within 5 business days of placing your order please email oska@carrgilson.com and we will look into it right away.

Split shipments

As we work with multiple supplier partners some orders may arrive in separate packages at slightly different times. You will receive individual tracking information for each shipment. You will never be charged additional shipping fees for split deliveries.

Supplement shipping

All supplement products are shipped in their original sealed packaging to preserve product integrity, hygiene, and safety. Do not use any product that arrives with a broken seal or damaged packaging — contact us immediately at oska@carrgilson.com and we will resolve it.

Customs and import duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our pricing or shipping fees. We recommend checking with your local customs authority before placing an international order.

Incorrect address

Please review your delivery address carefully before placing your order. Beyond The Limit cannot be held responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after ordering email oska@carrgilson.com as soon as possible — once an order has been dispatched we are unable to redirect it.

RETURNS

What we can accept back

You are eligible for a full refund or replacement if:

Your item arrived damaged or defective
You received the wrong product or flavour
Your order never arrived within the estimated delivery window
The product is significantly different from what was described on our website

What we cannot accept back

Opened or partially used supplements or consumable products unless confirmed as defective
Gym accessories that have been used or show signs of wear
Change of mind after the order has been dispatched
Items returned without prior approval from our team
Orders where an incorrect delivery address was provided at checkout
Delays caused by customs or carriers outside our control

Timeframes

SituationContact us within

Damaged or defective product7 days of delivery

Wrong product received7 days of delivery

Missing order7 days of expected delivery date

Sealed unopened product return30 days of delivery

How to request a return or refund

Email oska@carrgilson.com with the subject line "Return Request — Order #[your order number]"
Include your full name, order number, and a clear description of the issue
Attach photos if the product is damaged, incorrectly supplied, or has a broken seal
Let us know whether you prefer a refund or a replacement
We will respond within 2 business days with next steps

Refund processing

Once your return is approved your refund will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Replacements are dispatched within 2–5 business days of approval.

Return shipping costs

Damaged, defective, or incorrectly supplied items — we cover return shipping in full
Sealed unopened returns for other approved reasons — return shipping is the customer's responsibility

We recommend using a tracked method for all returns as we cannot be responsible for items lost in return transit.

Missing refund

If you have not received your refund within 10 business days of approval please check your bank account first then contact your bank or card provider. If the issue is still unresolved email oska@carrgilson.com and we will investigate immediately.

Beyond The Limit
oska@carrgilson.com
beyondthelimit.co.uk

Response time: within 24 hours